Development Helpdesk Engineer

Job title: Senior C++ Developer
Location: Oostkamp, Belgium (remote 2d/week)
Job type: Full-time
Experience level: Mid to Senior

About CERM

CERM is a dynamic and innovative software development company specializing in providing cutting-edge MIS solutions for the label and packaging printing industry. With a rich history spanning over more than 30 years and a deep industry knowledge, we are a global leader in delivering high-quality software products that empower label and packaging print businesses to streamline their operations and enhance productivity.

As we continue to expand our product offerings and global footprint, we are seeking a talented and driven Development Helpdesk Engineer to join our team.

Position overview

As a Development Helpdesk Engineer at CERM, you will play a critical role in supporting, troubleshooting, analyzing and maintaining our MIS software solutions. You will collaborate with a team of talented developers, analysts, and stakeholders to deliver high-quality, scalable, and robust applications and support service that meet the evolving needs of our clients.

These are the key responsibilities for the role

• Support: work on 3^rd line helpdesk issues that get escalated to development
• Troubleshooting: Debug and resolve complex technical issues and software defects.
• Assisting in continuously improving and maintaining C++ code for our MIS applications, ensuring high performance and quality.
• Code Quality: Write clean, maintainable, and efficient code following best practices and coding standards.
• Collaboration: Work closely with other teams, including product management and customer service, to deliver comprehensive solutions.
• Documentation: Create and maintain technical documentation related to software design, code, and configuration.
• Continuous Improvement: Stay up-to-date with the latest industry trends and technologies to continuously improve our software development practices and products.

To thrive in this role, you should possess the following skills and qualifications:

• Masters or Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent through experience.
• Strong proficiency in C++ (5+ years) with a good understanding of the language’s libraries and algorithms.
• Experience with Microsoft SQL Server: knowledge of T-SQL, transactions, isolation levels, interest in performance tuning.
• Experience with software development tools (e.g. Embarcadero).
• Eagerness to support customers and be in contact with first and second lines support staff.

These skills and/or experiences will set you apart:

• Proven experience working on ERP applications or other large-scale software systems.
• Experience with other programming languages such as Angular.
• Experience in QA.

Your personality is just as important as your skills:

• Transparency: collaborate openly & respectfully with diverse teams.
• Hands-on attitude: dive into the code, lead by example, excellent problem-solving skills and attention to detail.
• Flexibility: adapt to dynamic requirements. Ability to work independently as well as part of a team.
• Team player: foster a supportive, creative environment, strong communication and collaboration skills. 

Why join us

CERM NV offers a dynamic and inclusive work environment that encourages innovation and professional growth. We provide competitive compensation, benefits, and flexible remote work options.

If you're passionate about software development, we'd love to hear from you!

Join our team and contribute to our mission of revolutionizing the way label and packaging print businesses leverage data.